Refund policy

We want you to be happy with your piece. If you are not, you have 30 days from delivery to return it.

Eligibility. Items must be unworn, in their original condition, and returned in their original packaging.

How to start a return. Email support@sovereign-noir.com with your order number and the reason for return. We will reply within 24 hours with return instructions and the return address. Please do not send an item back before contacting us — returns sent without prior authorisation cannot be processed.

Return shipping. Return shipping is paid by the customer unless the item arrived faulty, damaged or incorrect, in which case we cover it. We recommend using a tracked service, as we cannot refund an item that does not reach us.

Refunds. Once your return is received and inspected, we will email you to confirm. Approved refunds are issued to the original payment method within 5–10 business days. Original shipping costs, where paid, are not refunded.

Faulty or incorrect items. If your order arrives damaged, faulty or not as described, contact us within 14 days of delivery with photos. We will arrange a replacement or a full refund, including shipping, at no cost to you.

Exchanges. The fastest way to exchange is to return the original item for a refund and place a new order.

Non-returnable items. Custom, personalised and engraved pieces, and gift cards, cannot be returned unless faulty. This does not affect your statutory rights.

Cancellations. Orders can be cancelled for a full refund any time before dispatch. Email us as soon as possible and we will do our best to catch it.